Terms of delivery
At Pharm Apotheke, we prioritize ensuring that your orders are delivered quickly, securely, and reliably. Please review our shipping conditions to learn more about how our delivery process works.
Order Processing
- Orders are processed after payment confirmation. You will receive a confirmation email once your payment has been successfully processed.
- Orders placed after 5:00 PM on Friday will be processed the following Monday due to the operating hours of our shipping center.
Shipping Options
We offer the following shipping methods:
- Standard Shipping: Delivery takes 8–13 business days.
- Express Shipping: Faster delivery within 4–7 business days.
We are not responsible for delays caused by external factors, such as postal strikes, customs controls, or failed delivery attempts by the shipping provider.
Providing Accurate Contact Information
- Please ensure that your email address is correct so you receive timely updates about your order status.
- Incorrect or incomplete address details may result in delays or non-delivery.
Countries We Ship To
- We offer worldwide shipping.
- If your country is not listed among our available shipping destinations, please contact us for further details.
- All orders are shipped in neutral, discreet packaging.
Since shipments originate from Germany, there are usually no customs issues. However, if any problems arise, we guarantee a reshipment or a refund.
Incorrect Shipping Address
- Please carefully check your shipping address before confirming your order.
- Incorrect address details may lead to failed deliveries.
- If you notice an error in your address after placing your order, contact us immediately so we can make the necessary correction.